PRIVACY POLICY
At John Wing, the protection of personal data is of paramount importance and is treated with the utmost seriousness. Respecting the personal data we manage and ensuring their proper processing is one of our company’s top priorities.
To this end, we take all appropriate technical and organizational measures to protect the personal data we process and ensure that their processing is always carried out in accordance with the requirements of the applicable legal framework, particularly the General Data Protection Regulation (EU) 2016/679.
1. DATA CONTROLLER – CONTACT DETAILS
John Wing acts as the Data Controller for all personal data it collects, processes, and stores.
John Wing
Address: eleftheriou venizelou 25, nea smurni
Phone:2109316985
2. WHAT DATA WE COLLECT AND PROCESS
To serve you and offer our services and products, we collect and process the data you provide to our customer service representatives when placing an order or the data you enter when creating a user account on our website. These include:
Full name
Postal address
Contact phone number (landline or mobile)
Email address
Tax information (if you request an invoice)
Date of birth
Please note that our website may contain links to other websites. Our company is not responsible for the privacy practices or the content of these external websites.
If you are under 15 years old, please obtain parental or guardian consent before sharing any personal information with us.
3. PURPOSES OF DATA PROCESSING & LEGAL BASES
The above personal data are collected and processed primarily to execute the sales contract between us, including preparing and delivering your order and communicating with you about it.
Some data may also be used for the following purposes, always with your explicit consent:
Communication regarding competitions, giveaways, and other events.
Updates and sending promotional material about our products and services.
Statistical purposes and research.
Promotion and advertising of our products and services.
Legal bases for processing your data may include:
The execution and completion of the sales contract for our products to you (e.g., preparing and delivering your order). Without collecting and using the above information, we cannot serve you.
Your consent, which you may provide to receive updates about offers, promotional material, or commercial activities. You can revoke your consent at any time by contacting us via the communication methods listed in Section 1 or through our website.
4. SHARING YOUR PERSONAL DATA
Your personal data may be shared with the following recipients:
Franchisees, store managers within the John Wing network, and delivery personnel for preparing and delivering your order or special offers.
Email newsletter services (if you have consented to receive newsletters).
SMS services (if you have consented to receive updates via SMS).
Partner companies to facilitate prize delivery if you are a winner in one of our competitions (the terms of each competition will disclose any data sharing with partner companies).
Event organization partners if you wish to organize a party.
External IT service providers for software support.
Partner legal services in the case of legal or extrajudicial disputes.
Police or other governmental authorities upon official request or judicial order.
5. DATA RETENTION PERIOD
Your data is retained in John Wing's database for five years after your last transaction with the company or for as long as required by law (e.g., for invoicing as per tax regulations).
If processing is based on your consent, personal data is retained until you revoke that consent. Revoking consent does not affect the lawfulness of processing based on consent before its withdrawal.
In any case, John Wing implements appropriate technical and organizational measures to ensure the protection of processed personal data and continuously seeks to prevent unauthorized access.
6. YOUR RIGHTS REGARDING YOUR PERSONAL DATA
You have the following rights regarding the processing of your personal data:
Right of Access
You have the right to know which of your data we hold and process, for what purpose, and additional related information. You may also request a copy of your data.
Right to Rectification
You have the right to request the correction, modification, or completion of your personal data.
Right to Erasure (“Right to be Forgotten”)
You have the right to request the deletion of your personal data processed with your consent. In cases where processing is based on another legal basis (e.g., contract performance, legal obligation, or legitimate interests), this right may be limited or unavailable.
Right to Restriction of Processing
You have the right to request the restriction of processing your personal data:
When its accuracy is disputed and until verification.
As an alternative to deletion.
When it is no longer needed for the original processing purposes but is necessary for establishing, exercising, or defending legal claims.
When you object to processing, pending verification of overriding legitimate grounds.
Right to Object to Processing
You have the right to object to processing based on legitimate interest or for direct marketing and profiling purposes.
Right to Data Portability
You have the right to request and receive your personal data in a format that allows you to access, use, and process them. For data processed automatically based on your consent or contract, you may also request direct transfer to another data controller, if technically feasible.
Right to Withdraw Consent
If data processing is based on your consent, you may withdraw it at any time. Withdrawal does not affect the lawfulness of prior processing.
To exercise these rights or for any questions, complaints, or further information about the processing of your personal data, contact us at [Your Company Email] or the contact details listed in Section 1.
7. RECORDING OF TELEPHONE CALLS
John Wing may record telephone calls related to orders or transactions. You will be informed prior to the recording in compliance with applicable law.
The purpose of recording is to verify transactions, ensure accurate order processing, maintain service quality, and protect the rights of all parties involved.
Recorded call data will not be shared with third parties, except authorized public or judicial authorities upon official request. Transcriptions of recorded calls will be provided upon request if the call concerns you.
Data retention for recorded calls complies with our Privacy Policy, available at [Your Website].
8. RIGHT TO LODGE A COMPLAINT WITH THE DATA PROTECTION AUTHORITY
You have the right to file a complaint with the Data Protection Authority (www.dpa.gr) regarding issues related to the processing of your personal data.
9. CHANGES TO THE PRIVACY POLICY
Any future changes to the company’s Privacy Policy will be posted on our website [Your Website] and, where required, communicated to you.
